Orders + Shipping FAQs
1. How long does it take to process my order?
All orders are processed within 2–5 business days before shipping. Since each item is made on demand, we take extra care to ensure quality before it leaves our hands.
2. How long does shipping take?
US Orders: 3–7 business days after processing
International Orders: 7–21 business days depending on your location
Shipping times may vary during holidays or high-demand periods.
3. Do you ship internationally?
Yes, we ship worldwide! Wherever there's a road, we’ll get your gear there.
4. Can I track my order?
Absolutely. As soon as your order ships, you’ll receive a tracking number via email.
5. Can I change or cancel my order after placing it?
Changes or cancellations must be made within 12 hours of placing your order. After that, we’ve likely already started crafting your piece.
6. Where do you ship from?
Our products are printed and shipped from trusted fulfillment partners in the US, EU, or Asia, depending on your location and item availability — to keep delivery fast and efficient.
7. Do I need to pay customs or import taxes?
For international orders, customs fees may apply based on your country’s regulations. These are the responsibility of the customer.
8. My package hasn’t arrived. What should I do?
First, check your tracking info. If it shows delivered but you haven’t received it, contact us at [your support email] — we’ll help you track it down.
Returns + Refunds FAQs
1. Do you accept returns or exchanges?
Since our products are made to order, we only accept returns or exchanges if the item is defective, damaged, or incorrect. If there’s an issue, we’ve got your back.
2. What should I do if I received the wrong or damaged item?
We're truly sorry! Please email us at [your support email] with your order number and clear photos of the issue within 7 days of receiving your item. We’ll make it right.
3. Can I return an item if I ordered the wrong size?
Because each piece is printed just for you, we can’t accept size-related returns.
👉 Tip: Be sure to check our Size Guide carefully before ordering.
4. How long does it take to get a refund or replacement?
Once we’ve reviewed and approved your claim, refunds or reprints are usually processed within 5–7 business days.
5. Do I need to ship the item back?
In most cases, no. If the issue is clear from your photos, we won't ask you to return the item — we want to keep it simple.
6. What if my package was lost in transit?
If tracking shows no delivery after a reasonable time, contact us and we’ll help resolve it. Lost packages may be eligible for a replacement.
